Broadband Technician

Website Douglas Fast Net

POSITION PURPOSE: To provide excellent service of fiber optic installs to residential and business locations. Respond to trouble tickets and perform routine maintenance.


  • On-site installations of fiber optic and wireless services
  • Correction and repair of a clients’ services or other trouble tickets
  • Equipment troubleshooting
  • Customer service and education, clearly explain all services and equipment operations
  • Maintains customer rapport by listening to and resolving concerns; answering questions
  • Promote additional services available to our customers and potential customers
  • Detailed record keeping, complete all required documentation in timely manner
  • Operate hand tools and power tools in a safe manner
  • Knowledge of various cables and supplies, ability to route cables from exterior to interior keeping in mind the ascetics of the building.
  • Connection of customer’s PC to router, modem, or other DFN equipment
  • Verifies service by testing circuits, equipment, and alarms; identifying, correcting, or escalating problems.
  • Ability to climb poles to hang lines and splice cases.
  • Ability to connectorize fiber optic cables.
  • Maintains safe work environment by following codes, standards, and legal regulations
  • Safely operate and maintain company vehicle
  • Maintenance work on cabinets, DSLAMS, etc
  • Maintain a positive attitude and strong work ethic that can provide high productivity with minimal supervision
  • Bucket truck operation


  • Computer skills: use of PC and learn applications
  • Clean driving record and valid driver’s license
  • Self motivated, ability to work independently or in a team
  • Professional appearance, customer service oriented
  • Willing to work after business hours on-call
  • DFN is a drug free workplace, all employees are required to successfully complete a pre-employment drug screening
  • Ability to communicate effectively, both orally and in writing
  • Able to meet physical demands with reasonable accommodations if necessary

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