Broadband Technician

POSITION PURPOSE: Install fiber service to residential and business locations. Respond to trouble tickets, perform routine maintenance, and represent Douglas Fast Net through customer service.

ESSENTIAL FUNCTIONS:

• Conduct on-site installations of fiber and wireless services.
• Correct and repair DFN provided services and equipment.

• Troubleshoot equipment.
• Provide customer service and education. Clearly explain all services and equipment operations
• Maintain customer rapport by listening to and resolving concerns and questions.
• Promote additional services available to our customers and potential customers.
• Keep detailed records. Complete all required documentation in a timely manner.

• Operate hand tools and power tools to complete installs in a safe manner.
• Maintain knowledge of various cables and supplies. Possess the ability to route cables from    exterior to interior keeping in mind the ascetics of the building.
• Connect customer’s PC to router, modem, or other DFN equipment.
• Verify service by testing circuits, equipment, and alarms; identifying, correcting, or escalating problems.
• Maintain safe work environment by following codes, standards, and legal regulations.
• Safely operate and maintain company vehicle.
• Perform maintenance work on cabinets, DSLAMS, etc.
• With training, operate a bucket truck.
• Other special projects as assigned.

QUALIFICATIONS:  

• Computer skills: use of PC with industry specific software applications.
• Positive attitude and strong work ethic as this is a high productivity position with a large degree of autonomy.
• Clean driving record and valid driver’s license.

• Self-motivated, ability to work independently or in a team.
• Professional appearance, customer service oriented.
• Willing to work after business hours on-call as needed.
• Ability to communicate effectively, both orally and in writing.
• Able to meet physical demands with reasonable accommodations if necessary.

• DFN is a drug free workplace, all employees are required to successfully complete a pre-employment drug screening.