Broadband Technician

Website DFN

POSITION PURPOSE: Install fiber service to residential and business locations. Respond to trouble tickets, perform routine maintenance, and represent Douglas Fast Net through customer service.


  • Conduct on-site installations of fiber and wireless services.
  • Correct and repair DFN provided services and equipment.
  • Troubleshoot equipment.
  • Provide customer service and education. Clearly explain all services and equipment operations
  • Maintain customer rapport by listening to and resolving concerns and questions.
  • Promote additional services available to our customers and potential customers.
  • Keep detailed records. Complete all required documentation in a timely manner.
  • Operate hand tools and power tools to complete installs in a safe manner.
  • Maintain knowledge of various cables and supplies. Possess the ability to route cables from    exterior to interior keeping in mind the ascetics of the building.
  • Connect customer’s PC to router, modem, or other DFN equipment.
  • Verify service by testing circuits, equipment, and alarms; identifying, correcting, or escalating problems.
  • Maintain safe work environment by following codes, standards, and legal regulations.
  • Safely operate and maintain company vehicle.
  • Perform maintenance work on cabinets, DSLAMS, etc.
  • With training, operate a bucket truck.
  • Other special projects as assigned.


  • Computer skills: use of PC with industry specific software applications.
  • Positive attitude and strong work ethic as this is a high productivity position with a large degree of autonomy.
  • Clean driving record and valid driver’s license.
  • Self-motivated, ability to work independently or in a team.
  • Professional appearance, customer service oriented.
  • Willing to work after business hours on-call as needed.
  • Ability to communicate effectively, both orally and in writing.
  • Able to meet physical demands with reasonable accommodations if necessary.
  • DFN is a drug free workplace, all employees are required to successfully complete a pre-employment drug screening.

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