Wireless

Troubleshooting Wireless

Is Wireless the best fit for me?


While the convenience of wireless makes it a valuable tool, it can in no way compare with the speed and reliability of a wired connection. If you need the fastest connection with the lowest latency possible, then wireless will always lose to a wired connection. A wired connection can give you speeds of 1 Gbps and is not susceptible to the things that can and will interfere with a wireless connection. So when possible it is always advised to use a wired connection instead of wireless. The same is true for when you're trying to maintain the performance of your line.

Connecting to Wi-Fi


Connecting to the wireless of your router can be a little bit different depending on your computer and operating system.
To determine your version of Windows operating system

Windows 10  
1. Type about in the search box on your taskbar, and then select About your PC.  
2. Look under PC for Edition to find out which version and edition of Windows that your PC is running.  
3. Look under PC for Version to find out which version of Windows 10 your PC is running.  
Click the Windows 10 link to Connect to Wi-Fi> Windows 10  
Windows 8.1  
1. Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings.(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, click Settings, and then click Change PC settings.)  
2. Tap or click PC and devices, and then tap or click PC info.  
3. Look under Windows for the version and edition of Windows that your PC is running.  
Click the Windows 8.1 link to Connect to Wi-Fi> Windows 8  
Windows 7  
1. Click the Start button in the bottom right corner of your screen, enter Computer in the search box, right-click Computer, and then click Properties.  
2. Look under Windows edition for the version and edition of Windows that your PC is running.  
Click the Windows 7 link to Connect to Wi-Fi> Windows 7  
MAC OSX  
Click the MAC link to Connect to Wi-Fi> MAC  
   

Wireless Signal Strength


A number of variables can affect wireless signal strengths, including location, building materials in your home, number of wireless devices nearby, the router, and lastly the wireless card in your device.

By far the number one reason for low wireless signal issues are a result of the customer placing their router inside a cabinet, file cabinet or behind a TV or desk.

The first thing DFN would recommend to improve wireless signal strength would be to get the router elevation. Instead of placing the device down behind something, place the router on top of a bookcase or hutch, anything to get the router more heigth. This can go a long way towards solving the issue with your wireless signal strength.

No networks listed


Windows
On the bottom right hand corner should be the wireless icon. The symbol itself is 5 bars that grow taller from left to right and can be seen in the image below. Once clicked on, a list of available connections will pop up.
Mac
The wireless icon will be in the top right hand corner and will look like a cone elongating upward and can be seen in the image below. Once clicked, a list of available connections will pop up.
Mobile Devices
Mobile devices can vary depending on manufacturer. There are two common methods to getting to the list of wireless networks. The first would be to swipe down from the top of the device's screen and select the Available Wi-Fi Networks option. The second would be to go to Settings.