Back to Voice FAQs
- To access your voicemail settings from your DFN phone dial *98. On your first time dialing *98 you will be prompted to create a 4 digit PIN code. Once your pin is created you will have access to the voicemail tree. If you have already set your PIN but forgot or lost it you can call support at 800-516-5251.
- Press 1 to access current messages
- To Change your Greeting Press 3.
- To adjust your phone settings press 4.
Set up and access your voicemail from an exterior phone other than your DFN phone number.
We have tried to make setting up your voicemail as easy as possible To get started please follow the guide below. Setting up your voicemail should take about 2 minutes.
*NOTE* You must set up your voicemail from the phone connected to your DFN voice service. To begin the voicemail set up process dial *98, You will hear a series of prompts from our phone system to set up your voicemail account. You will be given the option to skip the voicemail initialization process, however, the system will prompt you to set it up the next time you call. Incoming calls will still be routed to voicemail with a generic greeting stating only your phone number, and you will not be able to postpone voicemail setup a second time
1. Setting up Voicemail Pin
You will be asked to set up your pin to access your voicemail. The pin must meet the follow criteria;
Must Have
At least 4 digits but not more than 20 (If you have problems creating a pin greater than 4 number please contact support for assistance)
Must Not Have
Any part of your phone number or extension
A numeric sequence for example 1234 or 9876
A single digit repeated more than 3 times in a row example 1111 or 2222
2. Recording your name
Once you have completed setting up your pin the system will prompt you to record your name, at this point you will only need to record your name, you will have a chance to record a greeting in step 3. To record your name simply wait until the prompt is finished and you hear the tone. You will then want to speak clearly into the microphone, say your name, and press the pound key once you are finished. The system will then play back the recording at which time you will be able to except the recording as is by pressing the # key or to re-record your name by pressing the 1 key.
3. Recording your greeting
Once you have completed recording your the system will move on to setting up your recorded greeting, you will be given the 3 following options
- To record your greeting (This will use the same process as when you recorded your name)
- Use a system generated greeting using your recorded name. (This will play “Your name” is not available to take your call please leave a message after the tone)
- Use a system generated greeting using your phone number. (This will play Phone number “Your number” is not available to take your call please leave a message after the tone)
Your Voicemail set up is now complete!
Note: You will need your voicemail PIN for the next steps. If you have not yet received your voicemail PIN you can call do so by dialing *98 from your DFN phone. Upon your first call attempt to *98 from your DFN phone you will be prompted to create a four-digit PIN code. If you have lost your PIN and need assistance, please call 800-516-5251.
- Dial your DFN phone number and press * when the system greeting begins. Enter your DFN telephone number and the password to access your voicemail settings.
- Enter your default voicemail PIN and press #.
- Press 1 to access current messages
- To Change your Greeting Press 3.
- To adjust your phone settings press 4.
To access your voicemail from your home phone simply dial *98 you will then be prompted for your password.
Call your home phone number after 4 to 5 rings your will hear the voicemail system pickup. Press * you will then be prompted for your password.